Privacy Policy

1. Overview

Sanctus Vitals ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (sanctusvitals.com) or make a purchase. This policy complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and respects the principles of the EU General Data Protection Regulation (GDPR) for international visitors.

2. Information We Collect

Information you provide directly:

• Name and contact details (email address, phone number, shipping address) when you place an order
• Payment information (processed securely by Stripe — we do not store card details)
• Order history and preferences
• Communications you send to us (support emails, enquiries)

Information collected automatically:

• IP address, browser type, device information
• Pages visited, time spent on site, referring URL
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including shipping and delivery notifications
• Communicate with you about your orders, returns, or enquiries
• Send marketing communications (only with your consent; you can opt out at any time)
• Improve our website, products, and customer experience
• Comply with legal obligations
• Detect and prevent fraud

4. Third-Party Services

We share your information with the following third parties only as necessary to operate our business:

• Stripe — Payment processing. Stripe handles all payment data securely under PCI-DSS compliance. Stripe Privacy Policy
• Vercel — Website hosting. Vercel may collect basic analytics data. Vercel Privacy Policy
• Shipping carriers — Name and address for delivery purposes
• Email service provider — For order confirmations and marketing (with consent)

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Cookies

Our website uses cookies to:

• Remember your cart and session preferences
• Understand how you interact with our website (analytics)
• Improve website performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission (HTTPS), secure payment processing (Stripe PCI-DSS), and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order data is typically retained for 7 years for tax and legal compliance. You may request deletion of your data at any time (see Section 8).

8. Your Rights

Under Australian privacy law and the GDPR (where applicable), you have the right to:

• Access — Request a copy of the personal information we hold about you
• Correction — Request correction of inaccurate or incomplete information
• Deletion — Request deletion of your personal information (subject to legal retention requirements)
• Objection — Object to processing of your data for marketing purposes
• Portability — Request your data in a structured, machine-readable format (GDPR)
• Withdraw consent — Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at support@sanctusvitals.com. We will respond within 30 days.

9. Children's Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the "Last updated" date revised accordingly. We encourage you to review this page periodically.

11. Contact

If you have questions or concerns about this Privacy Policy or how we handle your data, contact us at:

Sanctus Vitals
Email: support@sanctusvitals.com
Website: sanctusvitals.com

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).